AstroPet

1. Grass is cut to 2 & 4m lengths
2. Rolls are up to 25m long (Residential only) and cut to the nearest 0.5m on the length. – For sports grass length please enquire at admin@astrolondon.co.uk

1. Free delivery within Greater London and surrounding boroughs on orders above £300.
2. £59 delivery charge on mainland UK orders.
3. £119 delivery charge on offshore UK orders
4. Delivery within 48 hours available in greater London. Delivery within 5-10 days on nationwide UK orders.

1. Separate landing page with how to book a consultation, (showcase install video or pictures).
2. Possible supply and install calculator ready to used or just install only calculator.
3. Install calculator for “Full fit” (with ground work prep) and “Dry fit” (without ground work prep needed to provide accurate cost).

On bespoke orders that are cut to size, we reserve the right to not accept returns for Artificial Grass.

Any cut to size products that are accepted for return are subject to the following conditions:

1. Proof of purchase.
2. Collection fee of a minimum £35 (Or the same as the delivery charge if the delivery charge is greater).
3. Re-stocking fee which of 25% of the order value.
4. Products returned must be, unused & undamaged.

Any unused items such as, full uncut rolls or accessories may be returned within 5 days of purchase. Collection charge will be applicable.

Non bespoke items that are accepted for return within 7 days of purchase and are subject to the following conditions:

1. A collection or delivery charge – minimum £35 (Or the same as the delivery charge if the delivery charge is greater).
2. The item is unused and undamaged
3. You have proof of purchase

Goods received should be fully rolled out and inspected before use. Any faulty, damaged, or incorrect goods should be reported to our sales team.

Please note: Products that have colour variation due to the product being manufactured in batches and this is not a fault.

Please ensure this is thoroughly checked before installation. Do not fit or use the product in anyway as you will then be liable for the costs and liable for keeping the goods. If the goods have not been used, we will offer an exchange, as appropriate.

We suggest that you do not schedule any installation work until a few days after receiving the delivery if you are using a contractor to carry out the works. This will enable you to check the goods and resolve any technical issues prior to their arrival. Please take a moment to check the details on the order confirmation, to ensure the correct products have been ordered.