Privacy Policy
Last updated: April 2026
1.0 Introduction
AstroLondon Company S.L. (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This privacy policy explains how we collect, use, store and share your personal information when you interact with us, whether through our website, by telephone, by email, or in person.
We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at:
Astro London Limited
37 Felsham Road, Putney, SW15 1AY
Email: admin@astrolondon.co.uk
Telephone: 020 8843 4199
This policy is governed by English law and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2.0 What Personal Data We Collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
Identity and contact information: your name, address, email address, telephone number, and any other contact details you provide to us.
Transaction and order information: details of products and services you have purchased or enquired about, quotation and order references, payment records, and delivery information.
Site and property information: details you provide about your property, including measurements, site conditions, soil type, utility line locations, and photographs relevant to a quotation or installation.
Financial information: billing address and payment method details. Please note that full card details are processed securely by our payment provider and are not retained by us.
Communications: records of correspondence between us, including emails, letters, and notes of telephone conversations.
Technical data: if you visit our website, we may collect your IP address, browser type, operating system, referring URLs, and information about how you use our site, collected via cookies and similar technologies.
Marketing preferences: your preferences in receiving marketing communications from us.
3.0 How We Collect Your Personal Data
We collect personal data in the following ways:
Directly from you, when you request a quotation, place an order, contact us with an enquiry, sign a contract, or communicate with us by any means.
Automatically, when you visit our website through the use of cookies and similar technologies.
From third parties, such as referrals from other customers, or where a third party places an order on your behalf.
4.0 How We Use Your Personal Data
We use your personal data for the following purposes and on the following legal bases:
To fulfil a contract with you (legal basis: performance of a contract): processing your order, arranging delivery and installation, managing payments and invoicing, corresponding with you about your order, and carrying out post-installation warranty and maintenance services.
To comply with our legal obligations (legal basis: legal obligation): maintaining financial and tax records, complying with health and safety requirements, and responding to lawful requests from regulatory or law enforcement authorities.
To pursue our legitimate interests (legal basis: legitimate interests): responding to enquiries and providing quotations; improving our products and services; managing and protecting our business; preventing fraud; and enforcing our terms and conditions. We will not use your data for these purposes where your interests and rights override ours.
With your consent (legal basis: consent): sending you marketing communications about our products, services, promotions, and news where you have opted in to receive these. You may withdraw your consent at any time by contacting us or using the unsubscribe link in any marketing email.
5.0 Marketing
Where you have provided consent or where we have a legitimate interest to do so, we may send you information about our products and services, special offers, and related news. We will always give you a clear opportunity to opt out of marketing communications, both at the point of data collection and in every subsequent communication.
We will never sell your personal data to third parties for marketing purposes.
6.0 Who We Share Your Data With
We may share your personal data with the following categories of third parties, where necessary:
Service providers and subcontractors who assist us in delivering our services, such as installation teams, delivery companies, payment processors, and IT service providers. These parties are only permitted to process your data on our instructions and are bound by appropriate confidentiality and data protection obligations.
Professional advisers such as lawyers, accountants, and insurers, where necessary for the conduct of our business.
Regulatory and law enforcement authorities, where we are required by law to do so.
Business successors, in the event of a merger, acquisition, or sale of all or part of our business, in which case your data may be transferred to the relevant acquiring entity.
We do not sell, rent, or otherwise trade your personal data with any third party for their own commercial purposes.
7.0 International Transfers
We do not routinely transfer your personal data outside the United Kingdom. If a transfer outside the UK is ever necessary, we will ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, such as the use of standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
8.0 Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
As a general guide:
Customer and order records are retained for a minimum of 6 years following the end of our contractual relationship with you, in accordance with standard limitation periods under English law and HMRC requirements.
Warranty records are retained for the duration of the applicable warranty period and for a reasonable period thereafter.
Marketing data is retained until you withdraw your consent or we determine it is no longer relevant.
Website analytics data is retained in accordance with our cookie policy.
When your data is no longer required, we will securely delete or anonymise it.
9.0 Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. Cookies are small text files placed on your device when you visit a website.
We use the following types of cookies:
Strictly necessary cookies: essential for the website to function correctly. These cannot be disabled.
Analytics cookies: help us understand how visitors interact with our website so we can improve it. These are only placed with your consent.
Marketing cookies: used to track visitors across websites and display relevant advertising. These are only placed with your consent.
You can manage or withdraw your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.
10.0 Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include secure storage of physical records, access controls, and encrypted transmission of data where appropriate.
Whilst we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
11.0 Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
Right of access: you have the right to request a copy of the personal data we hold about you (commonly known as a “subject access request”).
Right to rectification: you have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: you have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it, subject to certain legal exceptions.
Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
Right to data portability: where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used and machine-readable format.
Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, or where data is used for direct marketing purposes.
Rights in relation to automated decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal or similarly significant effects on you.
To exercise any of these rights, please contact us using the details in section 1.0. We will respond to all legitimate requests within one month. We may need to verify your identity before processing your request.
You will not normally be required to pay a fee to exercise your rights, although we reserve the right to charge a reasonable fee or refuse a request that is manifestly unfounded or excessive.
12.0 Right to Complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please do get in touch with us in the first instance.
13.0 Third Party Links
Our website may contain links to third party websites. This privacy policy applies only to our website and services. We have no control over and accept no responsibility for the privacy practices of any third party websites. We encourage you to review the privacy policy of any website you visit.
14.0 Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on our website, and we will update the “last updated” date at the top of this policy accordingly. Where changes are significant, we will take reasonable steps to notify you.
15.0 Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or the way we handle your personal data, please contact us at:
Astro London Limited
37 Felsham Road, Putney, SW15 1AY
Email: admin@astrolondon.co.uk
Telephone: 020 8843 4199