On bespoke orders that are cut to size, we reserve the right to not accept returns for Artificial Grass.
Any cut to size products that are accepted for return are subject to the following conditions:
- Proof of purchase.
- Collection fee of a minimum £35 (Or the same as the delivery charge if the delivery charge is greater).
- Re-stocking fee which of 25% of the order value.
- Products returned must be, unused & undamaged.
Any unused items such as, full uncut rolls or accessories may be returned within 5 days of purchase. Collection charge will be applicable.
Non bespoke items that are accepted for return within 7 days of purchase and are subject to the following conditions:
- A collection or delivery charge – minimum £35 (Or the same as the delivery charge if the delivery charge is greater).
- The item is unused and undamaged
- You have proof of purchase